Shipping policy
Thank you for shopping with us. We are committed to delivering your order as quickly and safely as possible.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Shipping Time
Estimated delivery times:
- Domestic Orders: 3–7 business days
- International Orders: 7–21 business days
Delivery times are estimates and may vary due to carrier delays, customs clearance, weather conditions, or other unforeseen circumstances.
Shipping Costs
Shipping charges are calculated and displayed at checkout before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information, if available.
International Shipping
International customers may be responsible for customs duties, taxes, or import fees imposed by their local authorities. These charges are the customer's responsibility.
Delayed or Lost Shipments
While we work with reliable shipping partners, we cannot guarantee delivery dates. If your order is significantly delayed or appears lost, please contact us and we will assist in resolving the issue.
Incorrect Shipping Address
Please ensure that your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and provide photos of the damaged item and packaging so we can assist you.
Contact Us
If you have any questions regarding shipping or your order, please contact us at:
Email: rockangelisa@gmail.com